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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Velez

June 28, 2025

5  out of  5
rating by Nancy Velez
"I was looking for a more affordable insurance plan and needed someone to help me navigate the various options. Letisha was extremely helpful in explaining all the coverage details. Letisha was very professional, kind and friendly. She explain all my needs. I highly recommend Letisha for any insurance needs."
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Donny Gorrell

June 27, 2025

5  out of  5
rating by Donny Gorrell
"I called at 4:58PM on a Friday, and Holly answered the phone still! I was able to get a quote from Zach in the next few minutes. Very impressed they answered the phone, cheerful as ever! Really does feel like a partnership."
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Ben Dewey

June 27, 2025

5  out of  5
rating by Ben Dewey
"Letisha did a very good job getting me Auto & Home owners Ins. I was very satisfyed for the work she did."
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Debbie Murphy

June 27, 2025

5  out of  5
rating by Debbie Murphy
"During our recent move to Sycamore, Letisha Burnett was the most helpful agent we could have asked for. I had questions. Letisha had answers. She explained patiently when I asked the same question. At the last minute (literally) I needed additional insurance, Letisha was right there. I know that I can reach out to her in time of insurance needs and also when I just need Sycamore info. Thank you!"
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Mary Ann Boddy

June 27, 2025

5  out of  5
rating by Mary Ann Boddy
"Latisha definitely deserves a 5 star.She answered all of my MANY questions with so much patience! Recommend her highly! Had another agent from Aurora who wanted me to consider them but went with Latisha at State Farm,she is EXCELLENT you won't be disappointed!!"
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Taylor Johnson

June 27, 2025

5  out of  5
rating by Taylor Johnson
"Letisha helped me with all my questions and was very nice."
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Sheila Kowalski

June 27, 2025

5  out of  5
rating by Sheila Kowalski
"Great people to work with. Letisha is always available to answer my questions and guide me through the process. I highly recommend this agency. Ask for Letisha!"
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Jennifer Bauer

June 27, 2025

5  out of  5
rating by Jennifer Bauer
"Latisha Burnett has been helpful with our policy questions. She is very helpful."
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Matthew Cabrera

June 27, 2025

5  out of  5
rating by Matthew Cabrera
"Letisha Burnett helped me out a great deal by promptly responding to my request for an updated insurance card. I was assisted with grace and patience, then provided with my requested documents within minutes. Well done."
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Debi Mitchell

June 27, 2025

5  out of  5
rating by Debi Mitchell
"Letisha was super informative and professional! Highly recommend!"
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David Smith

June 27, 2025

5  out of  5
rating by David Smith
"Very thorough receptionist on point and very energetic"
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Trace Hefler

June 27, 2025

5  out of  5
rating by Trace Hefler
"Holly helped me in setting up my car insurance after purchasing a new vehicle. I was in and out within 5 minutes! Very polite and very helpful."
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sean finucane

June 27, 2025

5  out of  5
rating by sean finucane
"Holly was a great help today! Great service as always"
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Nathan Lambes

July 2, 2024

5  out of  5
rating by Nathan Lambes
"Zach is great and responsive when I need help. Would highly recommend talking to Zach at Jeff Keicher’s State Farm agency."
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Randy Deihs

June 28, 2024

5  out of  5
rating by Randy Deihs
"Letisha was great to work with."
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Katie Hatch

June 28, 2024

5  out of  5
rating by Katie Hatch
"Zach is wonderful! Highly recommend!! Bonus points that he smells good too if you ever have to visit him in the office."
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Kerstin Caldwell

June 27, 2024

5  out of  5
rating by Kerstin Caldwell
"Jonny is always very timely and helpful with anything I need!"
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Oliwia and Brandon Canaday

June 26, 2024

5  out of  5
rating by Oliwia and Brandon Canaday
"Overall this office has been absolutely amazing to our entire family. Throughout our slew of claims with cars or our home they have always been extremely transparent and honest with us about the process. Jonathan is our primary agent there and could not ask for a better State Farm representative as he’s always gone above and beyond to get the help/information we need. This office brinks the perks of a big company and the feel of a small town family. Win win!"
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Andrea Lewis

June 25, 2024

5  out of  5
rating by Andrea Lewis
"I have been using State Farm since Keicher's office was Beasley's. They have always been super helpful for all of our insurance needs. For the last several years, I've primarily dealt with Jonathan and he's been wonderful. He's very helpful when I call and prompt to solve any questions I have. We've recently moved and, although my life has been rather chaotic, Jonathan has reached out several times to make sure our policies get updated as needed. Would highly recommend!"
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Julie Kutz

June 25, 2024

5  out of  5
rating by Julie Kutz
"Jonathan and the whole team at Jeff Keicher’s State Farm Agency are outstanding! They are always so friendly and helpful! I’ve never had any issues and they are the best in customer service!"
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Olin Simpson

June 22, 2024

5  out of  5
rating by Olin Simpson
"Jeff, Jonny, Kate, and Zach headline the fantastic team at Keicher Insurance Agency! There is seldom a question they do not have an answer to and they really make the insurance experience simple. They are absolutely the best insurance team!"
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Trevor Guerra

June 21, 2024

5  out of  5
rating by Trevor Guerra
"Step 1) Call State Farm Step 2) Ask for Jonathon Lee Step 3) Prepare for Joy"
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Parker Meadows

June 21, 2024

5  out of  5
rating by Parker Meadows
"A first rate crew, with an exceptional agent. Very helpful in getting a policy transfered from my home town agent to Dekalb!"
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Kelly Potter

June 20, 2024

5  out of  5
rating by Kelly Potter
"My husband and I have been with State Farm for years! Our agent is Zach Downing out of the Sycamore, IL office and he is amazing. He's always right there if we have questions, never any pressure and just a good person all around. I would highly recommend this office and him as your agent."
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Mason D

June 20, 2024

5  out of  5
rating by Mason D
"Jeff's office has such great staff who have always been ready to assist with anything I've needed from them. In the last couple of years, Zach made it smooth and easy to get my renter's policy established with them, Jonathan got me a quick quote for an auto policy, and Kate has helped me manage and submit payments for policies with a smile each time I've gone in. Talk to any of these three, and I can assure you will receive great support–an excellent agency to work with for any insurance needs!"